Melbourne 03 8615 0600
Sydney 02 9011 6633
Adelaide 08 8463 0640
Darwin 08 8948 1222

Claims Procedure

Industrial Special Risks/Commercial Package
(Property and Business Interruption)

If something happens to cause loss of or damage to your property:

Take all necessary precautions to mitigate the loss.

Call the police or other emergency services as required. Any loss by theft or wilful or malicious damage should immediately be reported to the nearest police station and details of the attending officer noted.

If you suspect that the loss or damage may exceed the policy deductible, obtain all details you can

  • of the incident;
  • of the amount of loss;
  • of any witnesses.

Contact PACE Insurance immediately for instruction on how to handle the claim.

Complete claim form and all relevant claims documentation as soon as possible after the occurrence whilst details of the incident is still fresh in the minds of all concerned.

Public and Products Liability

Under no circumstances must liability be admitted either verbally or in writing.

Upon the happening of any incident likely to give rise to a claim, the following procedure should be implemented:

All reasonable steps should be taken following an occurrence to protect the person or property from any further injury or damage.

Obtain all details you can:

  • of the incident;
  • of the Third Party;
  • of the witnesses.

In all cases, contact PACE insurance immediately for further instructions.

Do not give any interview or make any statement to a loss adjuster or other person investigating any accident of damage unless such person is acting on behalf of your Insurer or PACE Insurance.

No correspondence should be entered into with a third party except acknowledgement of receipt of the claim. Please advise third party that you have passed on the claim to your insurer.

Forward all letters of demand, writs/summons to PACE Insurance immediately you receive them.

Motor Vehicle

Damage to Insured’s Vehicle

Report to this office immediately and have the vehicle (if not drivable) taken to the nearest or your preferred repairer or place of safety. Complete the Accident Report Form and return to this office.

Do not authorise repairs without the Insurer’s authority.

Driver’s Procedure At the Scene of the Accident:

Comply with Police reporting requirements.

If another vehicle is involved, obtain:

  • the owner’s name, address and telephone number;
  • the driver’s name and address;
  • the make, type and registration number of the vehicle;
  • the name and address of any witnesses.

Record the date, time and location of the collision.

Your policy excess is usually paid by you to the repairer upon collection of the repaired vehicle.

Professional Indemnity and Directors’ and Officers’ Liability

An important feature of any Professional Indemnity and Directors’ and Officers’ Liability policy is the “claims made” basis of cover. Essentially these forms of cover require immediate notification of:

  • A claim against an insured
  • Any circumstances which may give rise to a claim under the policy

If such circumstances are not reported to the Insurer prior to expiry of the period of insurance in which they become known, the Insurer is not bound to provide indemnity under the policy.

In order to ensure that any entitlement to indemnity is preserved, your Insurer must be advised of any incident which may give rise to a claim immediately it comes to your attention and prior to the expiry date of the policy.

Notification should be given to PACE Insurance personnel who will then:

  • Advise what action should be taken.
  • Notify Insurers on your behalf.

All Other Claims

Please contact PACE Insurance for further instruction

Phone: (03) 8615 0600

Insurance Advisernet Australia

Pace Insurance Pty Ltd is a Corporate Authorised Representative of Insurance Advisernet Australia Pty Ltd
AFSL No. 240549 | Corporate Authorised Representative No. 406993
Visit the Insurance Advisernet website.